Frequently asked questions

This offer entitles two adults to enjoy an Overnight stay for two with breakfast, in a participating venue. Should your requirements differ from this standard offering, please notify our Take Time Reservations Department at time of booking.

• When you are ready to book your Overnight stay for two with breakfast, call the Take Time Reservations Department on 01565 831 816 to book your experiential gift.
  We recommend choosing a few suitable venue options, in order of preference.
• The Take Time Reservations Department phoneline is open Monday to Friday from 9:00am to 5:00pm, excluding public and bank holidays.
  Call charges may vary and calls may be recorded and monitored.
• Please note, you can only book your Overnight stay for two with breakfast between 1 to 14 days prior to the date of your stay. Same day bookings are not permitted.
  

Your Overnight stay for two with breakfast is valid for 18 months from the date of send.

Yes, the choice is completely yours as long as the hotel is featured in the promotion. Subject to availability and venue terms and conditions.

Please note that dates are subject to availability and the venues continuation within the promotion.

Information on room upgrades and optional extras are featured in the supporting brochure or website, for further information please contact the Take Time Reservation Department.

We can certainly look into accommodating additional guests. The offer entitles you to a standard double or twin room for two adults on a room only basis, upgrades to a family room are subject to the venues’ availability and child policy and will be at an additional cost. Upgrade costs will vary at each hotel.

Please let the Take Time Reservations Department know of any requirements that we need to make the venue aware of. Whilst every venue will be happy to accommodate any specific, personal requirements; not all venues will be equipped with ramp access or lift access.

Once you have chosen and booked your experience, we cannot make any changes or cancellations. If you choose to cancel your booking your Unique Booking Code will become void and no monies will be refunded.

No, all booking enquiries are to be made through our Take Time Reservations Department, any bookings made directly with the hotel will not be honoured.

The symbols on the hotel page help to inform you of the facilities they offer. Please see the key below for further information.

Once your booking has been initially confirmed with the Take Time Reservations Department and your chosen venue, we will send you a customer confirmation by email or post, which confirms the full booking details. We kindly ask that you take this confirmation with you and present it on arrival.